Refund and cancellation
Last updated: 6 October 2026
Scope
Brook Household Finance Co., Ltd. offers paid financial planning consultations and personalized household budgeting services. Because specific fees and session formats are agreed individually, the timeframes below are proposed standard terms until your written engagement letter states otherwise.
Contact for refund requests: info@contentbrookcore.click or +66-2-261-4837
Tax ID (TIN): 0105792512562
Eligibility
Refunds may be available when you cancel within the windows below and have not received deliverables that cannot be returned (for example, a completed written spending plan delivered electronically).
Cancellation by you
- More than 72 hours before a scheduled session: full refund of any prepaid session fee, minus payment processor charges if applicable.
- Within 72 hours: fifty percent refund of the prepaid session fee unless we can reallocate the slot.
- No-show without notice: no refund for that session.
Cancellation by us
If we reschedule or cancel, you may choose a new time or a full refund of amounts paid for the affected session.
Deposits
Deposits holding a calendar slot are refundable under the same windows. Deposits applied to a multi-session package follow the package letter.
Work already started
If customized monthly spending plan work has begun with your written approval, refunds cover only the unused portion, calculated from documented hours or milestones in your engagement letter.
Non-refundable items
Third-party costs we pay on your behalf, rush courier fees, or completed deliverables you have approved in writing are non-refundable.
Processing time
Approved refunds are initiated within fourteen business days to the original payment method where possible.
Rescheduling
One free reschedule with at least forty-eight hours’ notice per engagement year, unless your letter states differently.
How to request
Email info@contentbrookcore.click with your name, session date, and payment reference. We confirm receipt within three business days.
Consumer rights
Nothing here limits mandatory rights under Thailand’s Consumer Protection Act B.E. 2522 where they apply to your transaction.